Here in Healthy Phaerma Shop , our main priority is to satisfy our customers. In this regards, accept return or exchange if the package you bought is deformed
If you receive a defective item, you can contact us [email protected] a with information of the product and the defect. Photo evidence may be required for verification, we will fully examine it and notify you via email, as soon as we can, whether you are entitled to a refund or a reshipment as a result of the defect. If you are entitled to a reshipment or refund, we will replace the product or refund the exact purchase price, using the original method of payment.
NOTE: Shipping is 100% free if we have to reship your package
General Information. All orders are subjected to product availability. if an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment or with your content, we will source the product and ship it as soon as it becomes available. Please remember to forward your receipt with the order number and the secret answer to the the email money transfer so we accept the transfer and ship the product out as soon as possible
Items offered on our website are only available and to adults over the age of 19 years. We ship all package through UPS,USPA,DHL,FEDEX, prepaid delivery device. All order are double sealed vacuum and discreetly package protecting the dogs or customs from smelling or knowing what is on our package. We always make sure you 100% protected against custom and border.
Average delivery times to most location are between 1-3 business days, for remote locations 3-5 days depending. So, after product is ship out the tracking number will be email or text to the customer. However, the tracking number can be entered on USPS,UPS,DHL,FEDEX website and will give you information on where the package is and when the estimated delivery time will be.
Delivery times are estimates and commence from the data of the shipping company, rather than the date of order. Delivery times are to be use as a guide only and are subjected to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfil your order within two business days of the order date. Business day means Monday to Friday, except public holidays. Please note we do not ship on Sundays. Date of delivery vary due to shipping practices, delivery location, method of delivery and the items ordered. Products can be also be deliver in separates shipments.
We ship all our products in air flight, smell-proof, double vacuum sealed bags. Your order will arrive in a discreet, unmarked UPS,USPS,DHL,FEDEX package. Your real address and name must be on the package to ensure proper delivery.
Shipping to major centers 1-3 days and rural locations 3-5 days. Time may vary depending on UPS,DHL, USPS,FEDEX post damages or lost items in transport. If there is any damage to the package on delivery contact us immediately at [email protected]